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Assertive Behaviour – Situational Tools Training Course

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COURSE DESCRIPTION

This Assertive Behaviour – Situational Tools Training Course focuses on behavioural techniques and tools you can use to act in an assertive manner.

The course is specifically designed to support people who are generally confident and assertive in their work but who find themselves in certain situations asking themselves, “What do I say here?”, “How do I respond?”

The content assumes a reasonable level of knowledge of what assertive is, and how assertive people think and approach situations and life more generally.

WHAT YOU WILL LEARN

  • How to initiate communication assertively and ask for what you want
  • How to clear state expectations for behaviour
  • How to use tone and body language to support assertive communication
  • How to buy thinking time in tricky situations
  • How respond assertively to have your point of view listened to
  • How to persist in your communication in the face of difficulty
  • How to say "No" assertively and effectively
  • How to defend your interests and protect yourself from unfair criticism or personal attack

WHAT'S COVERED IN THIS COURSE

11 Lessons59m 11s

Introduction – Aims and Objectives

Introduction – Aims and Objectives2:49
Your Priorities2:42

Initiating Communication Assertively

Responding Assertively

Summary & Next Steps

TARGET AUDIENCE

  • Those who are generally confident and assertive and are looking for tools and techniques to deal with a variety of situations to build on their skills.
  • Those who struggle to know what to say in more challenging situations
  • Those with an interest in how language is used to affect meaning and influence others

PRESENTED BY

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4 Courses

65 students

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59m 11s
$42.46

This Course Includes

  • 60 Minutes of on-demand video
  • 11 Snappy modules
  • Downloadable audio only file
  • 2 Downloadable resources
  • Lifetime access
  • Certificate of completion

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